Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. The Amazon Smart Plug is great, but it is not perfect. Problems with smart plugs. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. I received an Amazon branded smart plug as a gift today. Amazon Smart Plug Problems. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Sometimes the setup won’t go as smooth as you’d like it to be. The app, during setup, wants me to change to a 2.4 network saying I am on a 5. ... Amazon Smart Plug. Re:Since March 2nd 2019, TP-Link smart plugs not working with Amazon Alexa 2019-03-06 21:16:08 There was a fix that was released yesterday that should solve the issues with Alexa … I finally got the majority of my smart plugs working, IHome brand. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Amazon Smart Plug Troubleshooting. If your Amazon Smart Plug stopped working, restart your device. Related Help Topics I hooked it up to the lamp in my bedroom, and it worked well to begin with. Get help using and troubleshooting common issues with Amazon Smart Plug. When I tried to setup the following smart plug, Wsiiroon WiFi Smart Plug, it fails. Then set up Amazon Smart Plug again. This should prompt an update. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. If you are having problems connecting to the 2.4ghz WiFi on ur router this might help. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. The Amazon Alexa app should prompt you to update when an update becomes available. Unplug your Amazon Smart Plug from the outlet, and then plug it back in. 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